60 Packard St
Lancaster, MA 01523
Best Auto Repair, Lancaster
Your Federated Roadside Assistance benefits are provided to you at no charge by the automotive service facility that performed the service to your vehicle and is identified on your invoice. Your Federated Roadside Assistance benefits begin on the date identified on your original invoice from the participating facility and continues for a period of 180 days. Service provided after 180 days from the date on your invoice is not eligible for reimbursement.
The benefits are available only to you, the original purchaser as identified on the original invoice and is not transferable. Coverage is strictly limited to the specific vehicle identified on the original invoice.
If you are in need of roadside assistance you must call 800-351-8438 to be connected with the nationwide service provider. You must pay for the requested service. The service provider requires use of a credit card to arrange for dispatch. You will be reimbursed for covered services up to a maximum of $75.00 per occurrence.
The driver of the vehicle must be with the vehicle when the service provider arrives, as roadside assistance cannot be provided to an unattended vehicle. If the driver is not with the vehicle, you may incur additional fees which are not covered under the terms of this program.
You must call 800-351-8438 to arrange for Federated Roadside Assistance service. Service secured through any other source will not be reimbursed.
Submit the above documentation to:
Federated Roadside Assistance
P.O. Box 33535
Denver, CO 80233
Services Not Covered:
Cost of parts, replacement keys, lubricants, or fluids. The cost of installation for any product or materials. Tire repair, replacement, mounting, or removing of any tires, snow tires, or chains. Service on a vehicle that is in unsafe conditions. Towing or services performed by an unauthorized service provider. Any additional labor due to specialized equipment or processes required to transport or service your vehicle due to non-factory modifications or enhancements made to the vehicle. Towing from or repair work performed at a service station, garage, or repair shop. A second tow or service for the same disablement. Towing or service on roads not regularly maintained, such as sand beaches, open fields, forests, and areas designated as not passable due to construction, etc. Any services performed off road. Towing performed at the direction of a law enforcement officer relating to traffic obstruction, impounds, abandonment, accident, illegal parking, or other violations of law. Any roadside assistance services provided to your vehicle by a private citizen's assistance is not covered and is not reimbursable. Non-emergency towing or other non-emergency service.
The Federated Roadside Assistance is provided to you through a network of independent service providers. As independent contractors, they have exclusive control over their own equipment and personnel. Neither the program administrator, nor the participating automotive service facility are responsible for acts or omissions of the independent contractors.
This benefit applies only to motorized passenger vehicles (automobiles and light trucks) and specifically excludes trailers, vehicles with a manufacturer's load rating capacity greater than one ton, motorcycles, recreational vehicles, and commercial vehicles. Any vehicle used for farm, ranch, agriculture, or off-road use.
Revised: January 2022