ROYAL AUTO REPAIR

978-365-3622 | 60 Packard St Lancaster, MA 01523

CODE OF ETHICS

To perform high quality repair service at a fair and just price.
To have a sense of personal obligation to each customer.
To recommend the services, repairs and maintenance to the car owners that are necessary to maintain the vehicle in safe working order.
To use only products which are safe and provide service that equals or exceeds that recommended by the vehicle's manufacturer.
To service and repair the vehicles in a timely manner and to keep the customer informed of any and all changes including completion times.
To give the best customer service possible and, in the case of any disputes, to provide a prompt and amicable resolution.
To ensure that my entire staff conducts themselves in a professional manner and in keeping with the high standards of the automotive industry.
To notify the customer if appointments or completion promises cannot be kept.

What Our Customers Are Saying

John and staff are awesome. Had an exhaust problem that needed to be resolved and they jumped right on it. Could not be happier with the response and action taken to repair the problem and get me back on the road. Many Thanks!

John S.

My father took all our vehicles here since I was a kid and I?ve continued the tradition to this day. John, Larry and now Bjarne are and always have been those local trustworthy mechanics you want to do business with. They fix in a timely manner, have been honest when it?s not worth fixing, and are always sure to do the job right. From fixing my car to providing tips and advice when I wanted to do it myself, these guys are the best. Always bring you car here!

Sabrina S.

My Wife and I have been going to Royal Auto Repair for at least several years now. John has always been professional and is very knowledgeable about cars & trucks. We have always been treated well there and his honest no nonsense approach is refreshing. We look forward to bringing our vehicles in there regularly.

Dave C.

John just replaced the engine on our 2004 Camry. He has taken care of our car for the last seven years and we could not be happier. We look forward to another 250,000 miles on our car!