Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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978-365-3622 | 60 Packard St Lancaster, MA 01523

PRIVACY POLICY

This privacy policy sets out how Royal Auto Repair uses and protects any information that you give Royal Auto Repair when you use this website. Royal Auto Repair is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Royal Auto Repair may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 9/20/2018. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law.

What we collect
We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
  • We may use the information to customize the website according to your interests.
  • We may provide your information to our third party partners for marketing or promotional purposes.
  • We will never sell your information.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites
Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.


What Our Customers Are Saying

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John and staff are awesome. Had an exhaust problem that needed to be resolved and they jumped right on it. Could not be happier with the response and action taken to repair the problem and get me back on the road. Many Thanks!

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My father took all our vehicles here since I was a kid and I?ve continued the tradition to this day. John, Larry and now Bjarne are and always have been those local trustworthy mechanics you want to do business with. They fix in a timely manner, have been honest when it?s not worth fixing, and are always sure to do the job right. From fixing my car to providing tips and advice when I wanted to do it myself, these guys are the best. Always bring you car here!

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My Wife and I have been going to Royal Auto Repair for at least several years now. John has always been professional and is very knowledgeable about cars & trucks. We have always been treated well there and his honest no nonsense approach is refreshing. We look forward to bringing our vehicles in there regularly.

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John just replaced the engine on our 2004 Camry. He has taken care of our car for the last seven years and we could not be happier. We look forward to another 250,000 miles on our car!

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Great guys, great service, honest work. The kind of people you want to work with, you won't find a shop with guys as great as these any more

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Awesome repair shop!!!

  • ACDelco
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • ASE Master Technician
  • Monroe
  • Car Care Aware
  • Call Us For Service: 978-365-3622