Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.


What Our Customers Are Saying

My father took all our vehicles here since I was a kid and I?ve continued the tradition to this day. John, Larry and now Bjarne are and always have been those local trustworthy mechanics you want to do business with. They fix in a timely manner, have been honest when it?s not worth fixing, and are always sure to do the job right. From fixing my car to providing tips and advice when I wanted to do it myself, these guys are the best. Always bring you car here!


-Sabrina S.

My Wife and I have been going to Royal Auto Repair for at least several years now. John has always been professional and is very knowledgeable about cars & trucks. We have always been treated well there and his honest no nonsense approach is refreshing. We look forward to bringing our vehicles in there regularly.


-Dave C.

John just replaced the engine on our 2004 Camry. He has taken care of our car for the last seven years and we could not be happier. We look forward to another 250,000 miles on our car!


-Lisa E.

Great guys, great service, honest work. The kind of people you want to work with, you won't find a shop with guys as great as these any more


-Josh G.

Awesome repair shop!!!


-Danny B.

This is a great place to bring your your car John is honest and reliable


-Clayton R.

My family has been bringing their cars here for years. John is very honest and fair, and if something goes wrong, he'll do what he can to make it right. That is extremely rare as far as mechanics go. Those reasons are why I'll continue to bring my car here.


-TJ L.
  • ACDelco
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • ASE Master Technician
  • AutoPlus
  • Monroe
  • Call Us For Service: 978-365-3622