Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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978-365-3622 | 60 Packard St Lancaster, MA 01523

CUSTOMER SURVEY

CUSTOMER SURVEY

Customer Survey

"No Better Time Than The Present!"

It's an old phrase that offers wise words even today. The best time to give us feedback about your experience at Royal Auto Repair is right now. Please take a minute or two, while the details of your appointment are still fresh in your mind and let our team know how you feel about your auto repair service. At Royal Auto Repair we seek to provide remarkable customer service, and sharing even the smallest details about your service helps us improve.

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.


What Our Customers Are Saying

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John and staff are awesome. Had an exhaust problem that needed to be resolved and they jumped right on it. Could not be happier with the response and action taken to repair the problem and get me back on the road. Many Thanks!

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My father took all our vehicles here since I was a kid and I?ve continued the tradition to this day. John, Larry and now Bjarne are and always have been those local trustworthy mechanics you want to do business with. They fix in a timely manner, have been honest when it?s not worth fixing, and are always sure to do the job right. From fixing my car to providing tips and advice when I wanted to do it myself, these guys are the best. Always bring you car here!

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My Wife and I have been going to Royal Auto Repair for at least several years now. John has always been professional and is very knowledgeable about cars & trucks. We have always been treated well there and his honest no nonsense approach is refreshing. We look forward to bringing our vehicles in there regularly.

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John just replaced the engine on our 2004 Camry. He has taken care of our car for the last seven years and we could not be happier. We look forward to another 250,000 miles on our car!

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Great guys, great service, honest work. The kind of people you want to work with, you won't find a shop with guys as great as these any more

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Awesome repair shop!!!

  • ACDelco
  • ASE (Automotive Service Excellence)
  • IDENTIFIX
  • ASE Master Technician
  • AutoPlus
  • Monroe
  • Call Us For Service: 978-365-3622